BILLING PROCESS

• You Will Receive an EOB (Explanation of Benefits) From Your Insurance
  • – An EOB is an explanation of services provided to you
  • – OnPoint Lab Bills Your Insurance Directly
  • – AN EOB IS NOT A BILL!!!
  • – An EOB just shows the cost associated with services provided
• OnPoint Lab Does Not Employ Collection Agents or Third Party Billing Collectors
• You Will Receive On Paper Statement Bill From OnPoint Lab
• OnPoint Lab Has a Patient Billing Advocate Available and Has a Very Liberal Forgiveness Policy
• If You Receive a Paper Statement From OnPoint Lab for Services OnPoint Has Several Options Available For Our Valued Customers for Reconciliation
• In Some Instances, Your Insurance Provider May Send a Check For Our Services Directly to You, It is Your Responsibility to Immediately Endorse The Check and Send it To OnPoint Lab!

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